Refund policy
Refund & Returns Policy
At Cocoon Beauty Day Spa, we want you to be completely happy with your purchase. If you're not satisfied, we're here to help.
Returns We accept returns within 14 days of the delivery date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Due to hygiene reasons, we are unable to accept returns on opened skincare or cosmetic products unless they are faulty or damaged.
Refunds Once your return is received and inspected, we will notify you of the outcome. If approved, a refund will be processed to your original payment method within 5–10 business days.
Faulty or Damaged Items If you receive a faulty or damaged item, please contact us within 48 hours of delivery at cocoonbeautyanddayspa@gmail.com with a photo of the item and your order details. We will arrange a replacement or full refund at no cost to you.
Non-Returnable Items
- Opened skincare and cosmetic products (unless faulty)
- Gift vouchers
- Event tickets
- Sale items (unless faulty)
How to Return To initiate a return, please email us at cocoonbeautyanddayspa@gmail.com with your order number and reason for return. We will provide return instructions. Return shipping costs are the responsibility of the customer unless the item is faulty.